Privacy Policy

Our Commitment to Your Privacy

Effective Date: August 30, 2025

Welcome to Nurrish! We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (nurrish.in), mobile application ("App"), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the "Services"). If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@nurrish.com.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Personal Information You Disclose to Us: We collect your Name, Phone Number, Email Address, and Mailing/Delivery Address(es).
Authentication Data: For account security, we use One-Time Passwords (OTP) sent to your phone number for verification. We do not store OTPs after verification.
Location Data: We collect precise location data from your mobile device if you grant us permission, solely for the purpose of delivering your meals (breakfast, lunch, dinner) to your specified locations. You can disable location services through your device settings, but this may affect our ability to deliver your meals accurately.
Payment Information: All payments are processed through secure third-party payment gateways. We do not store your full credit card numbers or financial details on our servers.

2. HOW WE USE YOUR INFORMATION

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

To facilitate account creation and logon process (e.g., via OTP).
To manage user accounts and keep them secure.
To send administrative information to you, such as information regarding changes to our terms, conditions, and policies.
To fulfill and manage your orders, including delivery to your specified location(s).
To request feedback and to contact you about your use of our Services.
To protect our Services (e.g., for fraud monitoring and prevention).
To respond to legal requests and prevent harm.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information with your consent, to comply with laws, to provide you with services (e.g., sharing your delivery address with our delivery personnel), to protect your rights, or to fulfill business obligations. We implement contractual and technical protections to ensure that any third parties we work with for service delivery (like payment processors or delivery partners) adhere to strict data privacy and security standards.

We explicitly state that we do not sell your personal data to third parties.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include data encryption, access controls, secure server infrastructure, and regular security assessments. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, update, or request deletion of your personal information. If you wish to exercise these rights, please contact us using the contact information provided below.

7. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to stay compliant with relevant laws and to reflect any changes in our practices. We will notify you of any material changes by posting the new policy on our website and App, and updating the "Effective Date" at the top of this policy.

8. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@nurrish.com or by post to: Nurrish, RT Nagar Post, Bangalore 560032, India.